Return & Refund Policy

Thank you for shopping with Kidora Toys. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging with all accessories included.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Items that have been used.

• Products with missing parts not caused by our error.

• Products damaged due to misuse or improper handling.

• Clearance or final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review your request and arrange a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Return Shipping

If the return is due to a customer change of mind, the customer is responsible for return shipping costs.

If the return is due to our mistake or a defective product, we will cover the return shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the contact information provided on our website.